Return policy
The return procedure for ordered products will be applied differently for legal entities and for natural persons because the applicable legislation is distinct.


Return Procedure and Conditions - Legal Entities


According to art. 2, letter a) of Law 449/2003, legal entities do not meet the quality of consumer[1] and therefore cannot benefit from the same return conditions that natural persons benefit from.
We reserve the right to accept or refuse a product return request from legal entities.
The return request in the case of legal entities will be made by email, to the address revoratop@gmail.com.

The return conditions we offer in the case of legal entities (economic operators) / customers who do not meet the conditions regarding the quality of consumer) are the following:

the request for the return of the products must be formulated and submitted within no more than 3 working days from the date of taking over/taking possession of the product / products. the return request will contain the reason for the return.
there are at least 2 completed orders prior to the one for which the return is desired.
the returned product must be sealed or unused.
the deadline for analyzing a return request is no more than 7 working days from the receipt of the request.
products accepted as returns will be returned within no more than 14 working days from the confirmation of the request.
all return costs will be borne by the customer, if the product is returned for a reason that is not related to our company or our supplier.
the return can be made directly at the headquarters of our company or by courier, in which case the return will be made without refund.
the return will be made with the possibility of checking the package at the reception, to avoid the refusal of damaged packages and to check the integrity of the products and accessories.
it is mandatory that the products be returned in the same condition in which they were delivered

We reserve the right to apply a penalty in the case of products that do not meet the conditions mentioned above or with an expired return term.

Excluded products, without right of return:
a) products that are, after delivery, according to their nature, inseparably mixed with other elements;
b) products that have not been checked within the 3-day period valid for sending a return request;
c) products made according to the specifications presented by the consumer or clearly personalized;
d) unsealed consumable products related to any product category in the offer.



Return Procedure and Conditions - Natural Persons



The return of purchased products can be done without citing any reason.
The consumer formulates and sends a return request to our company through a means that ensures confirmation of receipt (email, fax, registered letter with confirmation of receipt) or completes and sends the return form in the same way.
The consumer sends the product to our company headquarters, together with the return request and a copy of the tax invoice.
The products will be returned in the original packaging with all the accessories, with the labels intact, the documents that accompanied them and with a copy of the Purchase Invoice.
Products can be returned through any courier company.
Products with physical changes, bumps, scratches, stains, etc. are not accepted for return.

Return costs are borne by the consumer.

The refund of the price of the returned product will be made within 14 calendar days from the receipt of the request for withdrawal / cancellation / return, but not before the date of receipt of the goods. It is recommended to return the products with the package check option.
We reserve the right to postpone the reimbursement of the product value until we receive the product or until we receive proof that it has been shipped.
The amount of money related to the returned products will be returned after the verification of the products after the mutual agreement of the method of return or according to the legal procedures.

Distance contracts concluded according to art. are exempt from the right of withdrawal. 16 of O.U.G 34/2014.

If the products purchased by the consumer turn out to be defective or do not look as described, S.C. Revora Topmedas S.R.L undertakes to repair them, replace them, reduce their price or reimburse him the price paid.
The consumer is only responsible for the decrease in the value of the products resulting from their handling.
Since, in the case of distance sales, the consumer does not have the opportunity to see the goods before concluding the contract, he has the right to withdraw. For the same reason, the consumer is allowed to test and verify the goods he has bought to the extent necessary to establish the nature , their characteristics and mode of operation.
In order to determine the nature, characteristics and operation of the goods, the consumer must touch and inspect them in the same way as he would be allowed to do in a real physical store.
The consumer is only responsible for the decrease in the value of the goods resulting from manipulations, other than those necessary to determine the nature, qualities and functioning of the goods.
If a consumer exercises his right of withdrawal after having used the goods to an extent that exceeds the limit necessary to establish the nature, characteristics and way of functioning of the goods, he is responsible for any decrease in the value of the goods.
The reduction is applied between 10%-90% of the initial value of the product. The reduction fee will be communicated to the customer upon receipt of the modified products.
If the returned products were accompanied by any bonuses/gifts, they must also be returned. Otherwise, their value is deducted from the value of the return.
The returned product must be accompanied by the original warranty certificate.

Unacceptable actions that lead to a decrease in the value of the returned product or the loss of the right of withdrawal:

- using the devices in any other way than testing by turning on/off the device
- breaking seals and labels;
- breaking or damaging the original packaging (the original packaging is an integral part of the product);
- scratching, soiling, staining, impregnation of products with external substances;
- unsealing consumable accessories

The accessories (user manuals, cables, etc.) found in the product box as well as its original packaging are an integral part of the product. As a result, when returning a product, the consumer has the obligation to send it together with the original undamaged packaging, protected by foil or packed in a cardboard box (without labels stuck on it, without cuts, tears, etc.) and together with all the accessories this one.



Withdrawal form template


This form is sent back completed only if you want to withdraw from the contract.

- To [S.C. Revora Topmedas S.R.L, with headquarters in the municipality of Focșani, str. Eng. Anghel Saligny, no. 11, Vrancea county, registered at the Trade Register with no. J39/71/2020, having the Unique Registration Code RO 42174142, tel. +40729466462, email: revoratop@gmail.com]:
- I hereby inform you/we inform you (*) regarding my/our withdrawal (*) from the contract regarding the sale of the following products (*)/the provision of the following services (*)
- Ordered on date (*)/received on date (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is served on paper)
- The date